Motability.

If you have any concerns about a car or vehicle you have under the Motability Scheme please call them on : 0845 456 4566 (8.30am till 5.30pm Monday to Friday).

However, as many comments & emails I have received mention worries about Motability Cars. I called them today to get some general advice. Please email me if you need any clarification.

There are two components to the Disability Living Allowance. Disability Living Allowance is awarded at three rates for personal care.

The other component is , the Mobility component also awarded at three rates. Where you are awarded the "Higher Rate". You can use your allowance to take part in the Motability Car Scheme.

I do not know how the review is impacting the Mobility component. Please email me if you have any experience to share.

• If your Mobility component is reviewed. And you awarded the "medium" or "lower rate". The DWP will inform you & Motability of the case.
• You then have the right to appeal that decision. An appeal can take up to three months. Inform Motability that you have made an appeal. During the appeal period you retain your car. The cost is met by Motability. You incur no extra charge.
• The DWP will write to you & Motability with the decision of the appeal.
• If your appeal is successful. You continue your contract with your car as normal.
• If your appeal is not successful. Motability will make arrangements with you to collect your car. You contract for your car ends. You will not be charged for any period of your contract that is outstanding.

I hope this answers some of the worries people have raised. I would encourage you to call Motability if you need any further reassurance.